At Eveyil, we want to ensure that your shopping experience is as smooth as possible.
Here's a guide to help you place your order and address common concerns:
How to Place an Order
1) Select Your Product: Browse our collection and choose the desired product. Click "ADD TO CART." You can continue shopping or review your selection by clicking "EDIT BAG."
2) Proceed to Checkout: Once you're ready to complete your order, click "Proceed to Checkout." You have the option to log into your account, create an account, or checkout as a guest.
Modifying Your Order
We understand that circumstances may change, but please note that once you've clicked the "place order" button, we cannot make any changes to your order. This includes:
- Changing the item or size
- Modifying the delivery/billing address
- Adding items to your order
- Altering the shipping method
If you don't have a customer account, we won't be able to cancel the order for you.
Please double-check the accuracy of your address at checkout. We cannot be held responsible if the order goes missing due to incorrect address input. We are not liable to refund or replace orders with address errors.
Missing Items from Your Order
If, by any chance, you find that an item is missing from your order, please contact us immediately at firstname.lastname@example.org. Provide us with the following information to expedite resolution:
- Your order number
- The name of the missing item
Our Customer Support team will work swiftly to resolve the issue for you. Please note that all claims for orders with missing items must be made within 7 days of the delivery date.
Receiving the Wrong Item
In the rare event that you receive the wrong item, please contact us promptly with the following details:
- Your order number
- The name of the item you didn't receive
- The name of the item you received in its place
- A clear photograph of the item you received, including the logo
Our Customer Support team will take immediate action to rectify the situation. Your satisfaction is our priority, and we are committed to ensuring you receive the correct items.
At Eveyil, we value your trust and are dedicated to providing you with exceptional service. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Support team. We are here to assist you promptly and efficiently.