Shipping, Tracking And Delivery

At Eveyil, we are dedicated to providing you with a seamless shopping experience, which extends to our shipping, tracking, and delivery processes. Please read our policy below to learn more about how we ensure your orders reach you in a timely and efficient manner.

Shipping & Delivery

- Order Fulfillment: Your order begins processing as soon as it is verified. Please allow up to 72 hours for order processing and shipping during business days (Monday - Friday).

- Delivery Time: Once your order has been shipped, you can expect delivery within 10-12 business days for standard (free) shipping and 4-5 days for express shipping. Please note that during holidays or limited edition launches, delivery times may vary.

- Top Carriers: To ensure the best delivery service, we partner with renowned carriers.

- Shipping Notifications: You will receive an email notification when your shipment is handed over to the shipping provider, typically within 1-3 business days after your order is placed. This email will include a tracking number, allowing you to monitor your shipment's journey.

 

I WANT TO EDIT OR CANCEL MY ORDER

We know you want your order fast so as soon as it is placed, we are on it! 

Regrettably, this means that we cannot cancel or make changes to your order including, but not limited to:

  • Canceling your order or specific items
  • Changing your billing or shipping address
  • Changing payment method
  • Changing shipping method
  • Changing color/size of items(s)
  • Addition or removal of item(s)
  • Changing or adding a discount code
  • Addition or removal of a gift card

For whatever reason if you would no longer wish to keep your order, you are able to return your order after it has been delivered.

 

Customs Information

- Import Fees: Depending on your country, import/customs fees may apply to your order. Please be aware that all applicable custom fees, taxes, and duties are the sole responsibility of the customer. Regrettably, we cannot refund refused packages due to customs fees.

- Customs Fees: Eveyil is not liable for customs fees, hold times, or incorrect shipping information provided. Please allow 1 to 2 business days for the processing of your order before receiving your tracking number.

- Duty-Free Countries: You won't need to pay customs duty for orders shipped to the following countries: USA, UK, Australia, Canada, Norway, Switzerland, and EU.

- External Factors: We cannot be held responsible for shipping deliveries affected by customs, natural occurrences, or transportation strikes or delays. Additionally, any extra fees, customs charges, or back-end expenses are not our responsibility.

 

Tracking Your Order

- Shipping Confirmation: Once your order is fulfilled, you will receive a shipping confirmation email titled "Your Order Is on the Way". This email will contain a tracking link, allowing you to monitor the progress of your order.

- Tracking Delay: If you haven't received a shipping confirmation email yet, please don't worry. Our team is working diligently to provide you with this information as soon as possible.

At Eveyil, we are committed to delivering high-quality products to your doorstep while ensuring transparency and convenience throughout the shipping process. If you have any questions or require further assistance, please feel free to contact our dedicated customer service team. Your satisfaction is our priority.

Thank you for choosing Eveyil for your fashion needs. We look forward to serving you with style and excellence.